This policy applies to information processed through the MOSE App, WhatsApp Gateway and related services described below.
Introduction
MOSE Billing ("we", "our", or "us") respects your privacy and is committed to protecting the information processed through our applications, WhatsApp integration services, and related business solutions.
This Privacy Policy explains how we collect, use, store, protect, and share information when our applications and services are used to communicate with customers through the WhatsApp Business Platform.
Our services may be used by businesses, including retail businesses, service providers, travel agencies, and other organizations, to send and manage business communications.
Information We Process
Depending on how our services are configured and used, we may process the following categories of information:
2.1 Business Account Information
We may process business account identifiers, tenant identifiers, WhatsApp Business Account identifiers, phone number identifiers, and related configuration information required to connect a business to our services.
2.2 Contact Information
We may process customer or recipient phone numbers, names, and other contact details provided by the business using our services.
2.3 Message Information
We may process message content, message types, timestamps, delivery information, message identifiers, and related status information required to send and track WhatsApp messages.
Messages may include text, images, documents, invoices, booking confirmations, payment notifications, travel updates, and other business communications, depending on the service used by the business.
2.4 Technical and Webhook Information
We may process information received through the WhatsApp Business Platform, including webhook event payloads, message delivery and read notifications, error information, and technical logs required to operate, troubleshoot, and secure our services.
2.5 Information Provided by Meta
When our services interact with Meta platforms, we may receive information made available through the relevant APIs and permissions, including WhatsApp Business Account information, phone number identifiers, message identifiers, and message status notifications.
We process this information only for the purposes described in this policy and subject to applicable platform requirements.
How We Use Information
We use the information described above for the following purposes:
- To connect business accounts to the WhatsApp Business Platform.
- To send business messages requested by authorized business customers.
- To process incoming webhook events and message status notifications.
- To track message submission, delivery, and read status where available.
- To provide invoice notifications, booking confirmations, reminders, payment notifications, and other authorized business communications.
- To maintain business account and tenant separation.
- To troubleshoot errors and maintain service reliability.
- To detect unauthorized access, prevent misuse, and protect our systems.
- To comply with applicable legal requirements and enforce our service agreements.
We do not use customer contact information or message content for unrelated purposes without an appropriate lawful basis.
WhatsApp and Meta Platform
Our services may use the WhatsApp Business Platform and related APIs provided by Meta.
When a business connects its WhatsApp account to our services, information may be exchanged with Meta to enable message delivery and related functionality.
The availability and processing of information through Meta services are also subject to Meta's applicable terms and privacy policies.
We do not control the independent privacy practices of Meta. Users should review Meta's privacy policy for further information about how Meta processes information.
Business Customers and Message Recipients
Businesses using our services are responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide recipient information and request business communications.
Businesses must comply with applicable messaging rules, including requirements relating to recipient consent, opt-out requests, approved message templates, and restrictions on unsolicited communications.
Message recipients who have questions about a particular business communication may contact the business that sent the message.
For information concerning data processed by MOSE Billing's Gateway services, users may also contact us using the details provided in the Contact Us section.
Data Storage and Retention
We retain information for as long as reasonably necessary to provide our services, maintain message history, support business operations, investigate technical issues, protect security, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information, the requirements of the business customer, and applicable law.
Information that is no longer required will be deleted or anonymized where appropriate, subject to applicable legal and contractual retention requirements.
Data Security
We use appropriate technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include access controls, authentication, tenant separation, secure communications, and technical logging.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Data Deletion Requests
Users may request access to, correction of, or deletion of personal information processed through our services, subject to applicable law and legitimate retention requirements.
To submit a request:
- Send an email to team.mosebilling@gmail.com.
- Use the subject line "MOSE App – Data Deletion Request".
- Identify the relevant business service and provide sufficient information to help us locate the data.
- Do not include passwords, access tokens, or other sensitive credentials in your request.
We may request reasonable information to verify the requester's identity or authority before taking action.
We will review requests and delete or de-identify information where appropriate and legally permissible. Certain records may need to be retained where required by law or for legitimate security and compliance purposes.
Where information is controlled by a business customer or another service provider, we may coordinate with the relevant party to process the request.
Your Rights and Choices
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing.
You may also contact the business that sent you a message to update your contact preferences or request that it stop sending further communications.
We will review privacy-related requests in accordance with applicable requirements.
Children's Privacy
Our business messaging services are intended for business use and are not designed specifically to collect personal information directly from children.
Businesses using our services are responsible for ensuring that their communications and handling of recipient information comply with applicable laws relating to children and minors.
Third-Party Services
Our services may rely on third-party platforms and infrastructure providers to operate, including Meta's WhatsApp Business Platform and hosting or technical service providers.
Such providers may process information as necessary to deliver their services, subject to their applicable terms, privacy policies, and legal obligations.
We encourage users to review the privacy policies of relevant third-party providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, technology, or legal requirements.
The updated policy will be published at the same public URL, together with the revised "Last Updated" date.
Contact Us
For questions about this Privacy Policy, data processing, or data deletion requests, please contact:
This Privacy Policy applies to the information processed through the MOSE App and related services described above. It should be read together with any applicable service agreements and relevant third-party platform policies.